Refund Policy

Paid plans renew according to the billing cycle shown at checkout. You can change or cancel ahead of the next renewal from your billing settings (where available) or by contacting support.

Canceling stops future renewals. It does not automatically refund the current paid period unless required by law or explicitly agreed in writing.

Message packs and wallet top-ups are generally non-refundable once credited, because usage can begin immediately.

If a pack was purchased in error and remains fully unused, contact support within 7 days. We may refund or reverse the credit at our discretion after verification.

Manual or offline payments (for example TrxID submissions) are credited only after our team verifies the transfer. If verification fails, no credit is applied and we will work with you to resolve the payment.

If ChatBiz experiences a prolonged outage that materially prevents use of paid features, ChatBiz may offer a service credit or partial refund at our reasonable discretion.

This does not cover issues caused by third-party channels (WhatsApp, Messenger, payment rails), your internet connection, or misconfiguration of your agent.

Please contact us before filing a chargeback so we can help. Unresolved chargebacks may result in account suspension while we investigate.

Email support@chatbiz.app with your account email, invoice or transaction reference, and a short description of the request. We aim to respond within a few business days.